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Grievance Procedures
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Grievance procedures are formal mediation/negotiation proceedings that may be used when an employee has a conflict within the organisation for which he/she works. In many companies the grievance procedure will be formally laid out. It can be managed in various ways. For example, it could be handled by:
- The Human Resources department
- Senior Managers (who are not involved with the employee)
- A Union
- An independent arbitration or mediation service
In some cases a grievance procedure panel may be made up from various people -- for example, a panel could comprise an HR Manager, a Union representative and an independent mediator.
Having a solid grievance procedures policy in place is important to a company and to its employees as it gives them a formal way of dealing with any grievances that may arise. This protects both the interests of the individual employee and the interests of the business.
In most cases a grievance procedure will be initiated if an employee has an issue or problem that has arisen as part of their employment. They may, for example, have a complaint against their line manager. This kind of procedure may not happen as soon as the employee registers a problem. There may well be as series of steps that follow a complaint and a formal grievance procedure hearing may be treated as the last resort if the problem cannot be solved any other way.
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