A strong team consisting of good employee relationships can have many advantages for business performance. This means that positive conflict management is highly beneficial for any organisation.
Mediation requires many skills but can be improved through an understanding of the legal and psychological backgrounds surrounding conflict situations at work and through implementing a suitable mediation strategy.
This Conflict Management Training Course is designed to give you a positive method of managing and preventing conflict in a work situation and a way of resolving conflict situations should they arise.
Conflict Management Training Course
- Have an increased understanding of behavioural and emotional reasons behind conflict at work.
- Obtain practical information on managing relationships successfully in your workplace.
- Learn how to mediate effectively in a conflict situation.
- Learn the warning signs that a conflict situation is brewing.
- Build trust and respect.
Communication Skills Training Course includes…
Sample Course Content…
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
There are five widely accepted styles of resolving conflicts. These were originally developed by Kenneth Thomas and Ralph Kilmann in the 1970’s. We have even designed our conflict resolution process so that it can be used in conjunction with these styles.
Although we promote the collaborative style throughout this workshop, there are instances where it is not appropriate (for example, it may be too time-consuming if the issue is relatively insignificant). Understanding all five styles and knowing when to use them is an important part of successful conflict resolution.
Collaborating
This is the approach that we will use during this workshop. With this approach, the parties in conflict work together to develop a win-win solution. This approach promotes assertiveness (rather than aggressiveness or passiveness).
This style is appropriate when:
- The situation is not urgent
- An important decision needs to be made
- The conflict involves a large number of people, or people across different teams
- Previous conflict resolution attempts have failed
This style is not appropriate when:
- A decision needs to be made urgently
- The matter is trivial to all involved
Competing
With a competitive approach, the person in conflict takes a firm stand. They compete with the other party for power, and they typically win (unless they’re up against someone else who is competing!) This style is often seen as aggressive, and can often cause the other people in the conflict to feel injured or stepped on.
This style is appropriate when:
- A decision needs to be made quickly (i.e., emergencies)
- An unpopular decision needs to be made
Conflict Management Training Courses by…
Traininaday have been delivering exceptional business training since 2004. Focused on delivering the maximum knowledge and growth to learners, each training course is high-impact and facilitated by experts in their field. More than presentations, experts ensure your training is interactive and bursting with opportunities to ask questions and explore your unique challenges.
In-house Conflict Management Training Courses with…
The Leader Development Academy (The LDA), deliver training courses on your premises and work with you to customise a bespoke training day for your team. Learners benefit from a focus on their unique circumstances and the opportunity to share with colleagues.
Your Conflict Management Training Course Facilitator Is…
Helen Hinds MCIPD delivers conflict resolution training courses to commercial and public sector organisations to help them resolve conflict effectively andmanage conflict with clients and colleagues.
Helen is a Chartered member of the Chartered Institute of Personnel and Development.
Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this conflict resolution training course.
Available as online or in-house conflict management training courses.
£1297. Available on your premises exclusive to your employees. A whole day dedicated to your unique circumstances.
£397 We deliver open training courses in London and Manchester and Leeds.
£197. Available shortly – full narrated training modules on how to resolve conflict. How to manage conflict effectively with clients and colleagues.
Our 30 Day 100% Money Back Guarantee
All our conflict management training courses are guaranteed for 30 days. We take the risk on your behalf.Option 1: Conflict Management Training Online – £197
Option 2: Conflict Management In-house Training – £1297
Option 2: Conflict Management In-house Training – £1297
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